What to Expect
What you should expect from an Enquiry Agent
When instructing an Enquiry Agent you should always choose a company that is well established, and has the experience to carry out the instruction professionally.
An Enquiry Agent should carry Public Liability Insurance, Employee Liability Insurance and Professional Indemnity Insurance.
It is a requirement of one of the associations that all members carry Professional Indemnity Insurance.
Membership of Professional Investigative Bodies will ensure that the agent carries out the work to a specific code of conduct and this can be verified by researching the relevant associations or institutes.
An Enquiry Agent should be looking to actively market their business to attract new clients and this in itself is a sign of a professional company.
An Enquiry Agent should be aware of current legislation affecting their industry and assist you to carry out the instruction within the rule of British law.
All Enquiry Agents should be registered with the Information Commissionerís office in relation to the current Data Protection Act.
All investigations should be carried out with absolute regard for the protection of individuals Human Rights.
If an instruction involves Evidence Gathering the Enquiry Agent should do so in a manner which will be acceptable in the current legal system.
You should be able to request from an Enquiry Agent the policies which are applicable to their company.
The Investigation Agency must also have other policies in place that affect the way they operate. These again, have to be communicated to all field agents. All assignments have to be appropriately planned. Planning may include the preparation of certain documentation and the assessment of certain criteria, subject to size and complexity of the investigative assignment undertake. This documentation and assessment may include some or all of the following:
- Risk Assessment.
- Selection of Investigators and allocation of responsibilities.
- Geographical considerations.
- Resources (including budget restraints), communication and logistics.
- Liaison with relevant parties.
- Special requirements, including specific insurance and licensing requirements.
If you are not entirely satisfied with the Investigation company you are using please do not hesitate to contact our offices on: 0845 230 3012 and we will be happy to talk you through the standard.
Other things which you may wish to consider before instructing an Enquiry Agent are;
- Communication with the client
- Maintain integrity of all exhibits
- Risk assessments
- Protection of staff - driving/hours of work policies
- Discretion, Privacy and Confidentiality
- Sufficient manpower
- The right equipment
- Undercover operatives
- Specialist business adviser
- Administrative support
- Desk researchers
- Dedicated surveillance vehicles
- Two-way radios
- Video & still cameras
- Voice Recorders
Administrative / Presentation
- Presentation of the final result in an acceptable manner for tribunals/hearings/courts
- Integrity of all data and evidence gathered
- Log Keeping
For more information call us now on 0845 230 3012
Dukeries Detective Agency Ltd
Enquiry Agent Network is part of the Dukeries Detective Agency group who have the BS102000 Accreditation, Dukeries have been trading since 1972!
You can contact EAN or Dukeries by phoning: 0845 230 3012